This Refund & Return Policy explains how Tridentgas handles returns, refunds, cancellations, damaged items, incorrect products, and inspection requirements.

1) Return Window

Eligible products may be returned within 30 days of delivery.

2) Required Return Condition

To qualify for a return, products must be:

• Unused and in resellable condition
• Unopened where safety, seal, cylinder, gas, refrigerant, or handling requirements apply
• Uninstalled and free from modification, wear, testing marks, misuse, damage, or signs of setup
• Returned with original packaging, manuals, accessories, labels, seals, caps, parts, cables, hardware, and included materials
• Accompanied by proof of purchase, such as an order number or receipt

3) Products Generally Not Eligible for Return

Unless defective on arrival or required by law, the following are generally not returnable:

• Gift cards and digital products
• Clearance, closeout, or final sale products
• Used, opened, installed, altered, modified, assembled, tested, or damaged items
• Gas, refrigerant, cylinder, sealed, regulated, HVAC, technical, or component-related products showing signs of use, opening, installation, missing parts, unauthorized repair, tampering, or improper handling
• Opened consumables, restricted items, or safety-sensitive products, if applicable
• Custom, special-order, supplier-direct, made-to-order, or project-specific products
• Products missing packaging, manuals, labels, seals, caps, cables, parts, hardware, or accessories
• Items marked non-returnable on the product page

4) How to Request a Return

Email support@tridentgas.us with:

• Order number
• Item(s) you want to return
• Reason for the request
• Photos if the product arrived damaged, defective, leaking, or incorrect

If approved, we will provide return instructions and an RMA reference if needed. Please do not send products back without authorization.

5) Return Shipping Costs

• Customer pays return shipping for change-of-mind returns or items ordered incorrectly by the customer
• Tridentgas covers reasonable return shipping when the issue is verified as our error, defective on arrival, or transit damage
• Oversized, freight, supplier-direct, cylinder, regulated, special-order, or special-handling return costs may be reviewed case by case

6) Inspection and Refund Timing

Returned products are inspected after arrival. Inspection usually takes 5–7 business days.

Approved refunds are issued to the original payment method. Banks and payment providers may take an additional 3–7 business days to post the refund.

7) Refund Deductions

Refunds may be reduced or denied if returned products arrive opened, used, installed, tested, assembled, altered, damaged, missing seals, missing caps, missing labels, missing packaging, missing parts, missing accessories, or in a condition different from what was approved.

8) Order Cancellations

If you cancel an order before shipment, we refund minus a 5% processing offset for non-recoverable payment processor fees.

If the order has already shipped, the standard return process applies.

Special-order, supplier-direct, custom-sourced, freight-prepared, cylinder, regulated, oversized, or already-prepared items may not be cancellable once processing has started.

9) Damaged, Defective, Leaking, or Incorrect Items

Report damaged, defective, leaking, or incorrect items within 7 days of delivery. For freight, cylinder, regulated, or oversized deliveries, visible damage should be reported within 48 hours whenever possible.

Please keep all packaging, labels, caps, seals, and included materials until the issue is resolved.

Returns Contact
Tridentgas
3950 NW 54th St, Suite 6, Fort Lauderdale, FL 33309
Phone: (321) 524-8891
Email: support@tridentgas.us