Privacy policy

This Privacy Policy explains how Tridentgas (“we,” “us,” or “our”) collects, uses, stores, and shares information when you visit our website, place an order, contact customer support, request product help, or use our online services.

1) Information You Provide to Us

We may collect information that you submit directly, including:

  • Name, email address, and phone number
  • Billing address and shipping address
  • Order details, product selections, checkout notes, and delivery instructions
  • Customer support messages, return requests, warranty questions, and product inquiries
  • Gas, refrigerant, cylinder, equipment, compatibility, handling, usage, or technical details you choose to provide
  • Account information if you create an online account

2) Website and Device Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address, browser type, device type, operating system, and timestamps
  • Pages viewed, buttons clicked, referral sources, and general website activity
  • Approximate location based on IP address
  • Cookies and similar technologies used for cart functions, checkout, analytics, fraud prevention, website security, and performance improvement

3) Payment Processing

Payments are handled through secure third-party payment providers. Tridentgas does not store full credit card or debit card numbers on our website systems.

4) How We Use Your Information

We use collected information to:

  • Process, verify, and fulfill orders
  • Send receipts, order confirmations, shipping updates, and tracking details
  • Respond to support requests, product questions, returns, and order concerns
  • Review product suitability or compatibility when you provide details
  • Help prevent fraud, unauthorized activity, payment abuse, and website misuse
  • Improve product pages, checkout flow, website performance, and customer experience
  • Maintain records for business, accounting, tax, legal, warranty, compliance, and dispute-resolution purposes
  • Send promotional emails only when you choose to receive them

You may unsubscribe from promotional messages at any time.

5) How Information May Be Shared

We may share limited information with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping carriers, freight providers, and fulfillment partners
  • Website hosting, analytics, email, SMS, and customer support providers
  • Professional advisors, including legal, accounting, tax, and insurance providers
  • Government agencies, regulators, or legal authorities when required by law
  • Successor parties if Tridentgas is sold, merged, transferred, or reorganized

We do not sell personal information for money. Some analytics or advertising tools may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Cookies and Similar Technologies

Cookies help our website remember cart activity, support checkout, improve security, prevent fraud, and measure website performance. You can manage cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

7) Your Privacy Choices

You may contact us to request:

  • Access to personal information we maintain about you
  • Correction of inaccurate personal information
  • Deletion of eligible personal information
  • Help unsubscribing from marketing communications
  • Information about cookies or data-sharing choices

We may need to verify your identity before completing certain privacy requests.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We keep information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, compliance, warranty-related matters, legal obligations, and dispute resolution.

9) Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10) Contact

Tridentgas
3950 NW 54th St, Suite 6, Fort Lauderdale, FL 33309
Phone: (321) 524-8891
Email: support@tridentgas.us